Support
Documents, service and parts.
Request technical documents, report a fault or order spare parts. Tell us the model and the serial number and we reply by email.
Technical downloads
Sent by email, on request.
- PDFProduct brochure 2026All AW series: in-line, continuous, chamber, R&D, desktop and descum systemsRequest
- PDFCertificatesISO 9001, ISO 14001, ISO 45001, CE for the AW-ZP series, after-sales service certificationRequest
- PDFTest reportsElectromagnetic radiation test report for AW-ZP04B, SGS and RoHS reportsRequest
Documents are sent by email on request
What to send us.
Service requests
The model, the serial number and a description of the fault — photos or a short video help.
Spare parts
The model, the serial number and a description or photo of the part you need.
Installation and training
Agreed in the contract for each project, with the scope stated in the quotation.
Service support.
Support for the contact angle tester, and repair of the RF and vacuum units a plasma system runs on.
Contact angle tester support
Support for the water contact angle tester — the instrument used to check a surface before and after plasma.
RF generator and matcher repair
Maintenance and repair of RF power supplies and matching networks.
Dry vacuum pump repair
Maintenance and repair of imported dry vacuum pumps.
Certified service
After-sales service, certified.
Awing holds commodity after-sales service certification to GB/T 27922, valid until June 2029.
Service coverage by region, warranty terms and spare-parts lists by model are being prepared for this page.
Something not working?
Send the model, serial number and what you see. A service engineer replies by email.
Inquiry
Send us a message.
Fields marked * are required. Details about the part, the material and the process help an engineer give a useful first reply.